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Welcome to ājilb2b.com, the website and online and/or mobile service of Supply (collectively, "ājil," "we," "our," or "us"). This page explains the terms by which you may use our online and/or mobile services, website, and software provided on or in connection with the service (collectively, the "Service"). By accessing or using the Service, or by clicking a button or checking a box marked "I Agree" (or something similar), you signify that you have read, understood, and agree to be bound by these Terms of Service (this "Agreement") and have read and understood our Privacy Notice, whether or not you are a registered user of our Service. ājil reserves the right to modify these terms and will provide notice of these changes as described below. This Agreement applies to all visitors, users, and others who access the Service ("Users"), including Business Owners and Vendors (as defined below), and this Agreement is made among you, and ājil. Please read this Agreement carefully to ensure that you understand each provision. This agreement contains a mandatory individual arbitration and class action/jury trial waiver provision that requires the use of arbitration on an individual basis to resolve disputes, rather than jury trials or class actions.
ājil offers a service that enables (i) food service industry professionals (hereinafter the "Business Owners", "Customer", "User", "Business") to communicate and transfer their orders (hereinafter the "Orders") to their food service vendors (hereinafter the "Vendors"), and (ii) Vendors to receive Orders from such Business Owners, including via a software application. ājil also enables payable express logistics service to Business Owners.
This is a contract between you and ājil. You must read and agree to these terms before using the ājil Service. If you do not agree, you may not use the Service. You may use the Service only if you can form a binding contract with ājil, and only in compliance with this Agreement and all applicable local, national, and international laws, rules and regulations. Any use or access to the Service by anyone under 13 is strictly prohibited and in violation of this Agreement. The Service is not available to any Users previously removed from the Service by ājil. In order to use the Service, you must be at least 18 years of age and able to form legally binding contracts under the relevant laws of the jurisdiction where you reside.
Subject to the terms and conditions of this Agreement, you are hereby granted a non-exclusive, limited, non-transferable, freely revocable license to use the Service as permitted by the features of the Service. ājil reserves all rights not expressly granted herein in the Service and the ājil Content (as defined below). ājil may terminate this license at any time for any reason or no reason.
Your account on the Service (your "User Account") gives you access to the Service and functionality that we may establish and maintain from time to time and at our sole discretion. We may maintain different types of User Accounts for different types of Users, such as Business Owners and Vendors. If you open a User Account on behalf of a company, organization, or other entity, then (i) "you" includes you and that entity, and (ii) you represent and warrant that you are an authorized representative of the entity with the authority to bind the entity to this Agreement, and that you agree to this Agreement on the entity's behalf. You may never use another User's User Account without permission. When creating your User Account, you must provide accurate and complete information, and you must keep this information up to date. You are solely responsible for the activity that occurs on your User Account, and you must keep your User Account password secure. You must notify ājil immediately of any breach of security or unauthorized use of your User Account. ājil will not be liable for any losses caused by any unauthorized use of your User Account. You may control your User profile and how you interact with the Service by changing the settings in your profile or settings page. By providing ājil your email address and/or phone number you consent to using the email address and/or phone number to send you Service-related notices, including any notices required by law, in lieu of communication by postal mail. We may also send you other messages, such as messages regarding changes to features of the Service and special offers. If you do not want to receive such messages, you may be able to opt out or change your preferences in your profile or settings page or by otherwise contacting ājil. Opting out may prevent you from receiving messages regarding updates, improvements, or offers.
You agree not to engage in any of the following prohibited activities: (i) copying, distributing, or disclosing any part of the Service in any medium, including without limitation by any automated or non-automated "scraping"; (ii) using any automated system, including without limitation "robots," "spiders," "offline readers," etc., to access the Service in a manner that sends more request messages to the ājil servers than a human can reasonably produce in the same period of time by using a conventional online web browser (except that ājil grants the operators of public search engines revocable permission to use spiders to copy publicly available materials from the Service for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials); (iii) transmitting spam, chain letters, or other unsolicited email; (iv) attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Service; (v) taking any action that imposes, or may impose at our sole discretion an unreasonable or disproportionately large load on our infrastructure; (vi) uploading invalid data, viruses, worms, or other software agents through the Service; (vii) collecting or harvesting any personally identifiable information, including account names, from the Service; (viii) using the Service for any commercial solicitation purposes; (ix) impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity; (x) interfering with the proper working of the Service; (xi) accessing any content on the Service through any technology or means other than those provided or authorized by the Service; or (xii) bypassing the measures we may use to prevent or restrict access to the Service, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Service or the content therein.
We may, without prior notice, change the Service; stop providing the Service or features of the Service, to you or to Users generally; or create usage limits for the Service. We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of this Agreement, or for no reason. Upon termination of the Service for any reason or no reason, you continue to be bound by this Agreement with regard to any aspects of the Service already performed as of the termination date.
You are solely responsible for your interactions with other Users, including but not limited to Business Owners and suppliers. We reserve the right, but have no obligation, to monitor disputes between you and other Users. ājil shall have no liability for your interactions with other Users, or for any User's action or inaction.
The Service is intended for use by Users in the State of Qatar. ājil makes no representations in this Agreement that the Service is appropriate or available for use in other locations. Those who access or use the Service from other jurisdictions may be subject to separate terms of service applicable to users in those jurisdictions. Users who access the Service from a jurisdiction in which ājil does not have an applicable set of terms of service do so in violation of this Agreement and do so at their own volition and are entirely responsible for compliance with all applicable local laws and regulations, including but not limited to export and import regulations.
ājil is an independent service provider. ājil is in no way affiliated, formally or otherwise, with the Vendors of Business Owners. Notwithstanding the foregoing, certain Vendors are also customers of ājil. For the avoidance of doubt, this Agreement does not constitute an agreement between ājil, Business Owners, and their Vendors; ājil does not have any responsibility or liability for any consequence resulting from Business Owners' interactions or contracts with their Vendors, including but not limited to, the terms of any sale such as payment, the means by which goods or services are delivered, and any and all other disputes that may arise. ājil has no responsibility for any Vendor's products, services, or statements.
Some areas of the service allow Users to submit, post, display, provide, or otherwise make available content such as profile information, order information, product information, images, comments, questions, and other content or information (any such materials a User submits, posts, displays, provides, or otherwise makes available on the Service is referred to as "User Content").
By submitting, posting, displaying, providing, or otherwise making available any User Content on or through the Service:
You expressly grant, and you represent and warrant that you have all rights necessary to grant, to ājil a royalty-free, sub-licensable, transferable, perpetual, irrevocable, non-exclusive, worldwide license to use, reproduce, modify, publish, list information regarding, edit, translate, distribute, syndicate, publicly perform, publicly display, and make derivative works of all such User Content and your name, voice, and/or likeness as contained in your User Content, in whole or in part, and in any form, media, or technology, whether now known or hereafter developed, for use in connection with the Service and Company's (and its successors' and affiliates') business, including without limitation for promoting and redistributing part or all of the Service (and derivative works thereof) in any media formats and through any media channels. For example, you grant ājil a license to analyze your User Content to identify business trends and create summary reports regarding your orders.
You also hereby grant each User of the Service a non-exclusive license to access your User Content through the Service, and to use, reproduce, distribute, display, and perform such User Content as permitted through the functionality of the Service and under this Agreement. For example, if you are a Vendor, we will make product information you post available to Business Owners.
For the purposes of this Agreement, "Intellectual Property Rights" means all patent rights, copyright rights, mask work rights, moral rights, rights of publicity, trademark, trade dress, and service mark rights, goodwill, trade secret rights, and other intellectual property rights as may now exist or hereafter come into existence, and all applications therefore and registrations, renewals, and extensions thereof, under the laws of any state, country, territory or other jurisdiction.
In connection with your User Content, you affirm, represent, and warrant the following:
ājil may exercise the rights to your User Content granted under this Agreement without liability for payment of any guild fees, residuals, payments, fees, or royalties payable under any collective bargaining agreement or otherwise.
To the best of your knowledge, all your User Content and other information that you provide to us is truthful and accurate.
ājil takes no responsibility and assumes no liability for any User Content that you or any other User or third party posts, sends, or otherwise makes available over the Service, including Vendors' pricing information and Business Owners' order information. You shall be solely responsible for your User Content and the consequences of posting, publishing it, sharing it, or otherwise making it available on the Service, and you agree that we are only acting as a passive conduit for your online distribution and publication of your User Content.
You understand and agree that you may be exposed to User Content that is inaccurate, objectionable, inappropriate for children, or otherwise unsuited to your purpose, and you agree that ājil shall not be liable for any damages you allege to incur as a result of or relating to any User Content.
Except for your User Content, the Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, illustrations, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, and User Content belonging to other Users (the "ājil Content"), and all Intellectual Property Rights related thereto, are the exclusive property of ājil and its licensors (including other Users who post User Content to the Service). Except as explicitly provided herein, nothing in this Agreement shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from any ājil Content. Use of the ājil Content for any purpose not expressly permitted by this Agreement is strictly prohibited.
All products that may be ordered from or via the Service by a Business Owner are transported and delivered to the Business Owner by or on behalf of the applicable Vendor, not by ājil, unless explicitly engaging ājil Logistical services. Title to such products ordered on the Service, as well as the risk of loss for such products, is subject to agreement between the Business Owner and Vendor, and ājil hereby disclaims any liability in connection with such risk of loss.
ājil Logistics service is a mediator between the customer (Business) and the Vendor. If you have placed an order requiring ājil Logistics, then a service fee will apply.
During any product delivery made by ājil, if the user is not available in the address specified in the system, the products ordered by the user shall not be delivered to anywhere else. Within the framework of such a case, the customer must accept all legal responsibilities arising from ordering a package to an address where they are not present.
The return policy shall be the policy of each Vendor. ājil does not undertake any responsibilities for the disputes, which may arise from terms of product return belonging to the Vendors.
In the event of Vendor requiring payment in advance to enable ājil delivery agent’s pick up of Customer order, Customer undertakes to pay back ājil the exact incurred amount upon package drop-off to enable the delivery of Customer goods.
Depending on the method of payment contractually agreed between ājil and Customer, the Customer may settle such payments as below: Cash On Delivery, Bank Transfer.
Standard waiting time at pick-up/drop-off locations is: 10 mins. In-mall estimated drop-off journey time: 25 mins. Maximum drop-offs a day per account (same city): 5. Maximum drop-offs a day per account (cross city): 3 – If delivery has more than 1 city, it is automatically categorized as cross-city delivery. Two consecutive pick-ups will be billed as two deliveries, with the first one forfeiting the complimentary drop-off. Same city delivery charge applies if the van is already in that city doing a delivery for the account and has a pick-up in the same city.
In-mall drop-off is chargeable at an additional: 25 QAR (subject to approval). Additional time exceeding total communicated delivery time is chargeable at a 30 mins rate of: 30 QAR, even if the 30 mins isn’t complete. If there is no availability to accommodate account-caused delay, drop-offs will be done in one location instead of scheduled drop-off locations. Working hours are from 9AM to 7PM. If a delivery is required outside of working hours, an additional fee of 20 QAR is charged on top of the original amount for every hour that is required to make the delivery outside of working hours. For non-scheduled deliveries (less than 1 working week notice), express delivery could be applicable, unless it is outside of Doha. For deliveries outside specified cities, a premium of 30% will be levied on the list price, subject to availability of both ājil and the supplier (if applicable). Express delivery is only available in Doha (additional 10% is levied on price) and Al Khor (additional 10% is levied on price). For express delivery, a minimum order value should exceed 50 QAR.
We may, with 30 days' notice, change the ājil logistics service; stop providing the ājil Logistics service or amend the prices of the ājil Logistics service to you or to Users generally; or create usage limits for the ājil logistics service. We may permanently or temporarily terminate or suspend your access to ājil logistics without notice and liability for any reason, including if in our sole determination you violate any provision of this Agreement, or for no reason.
15 days after invoice date.
If you use the Service to send email or SMS communications to other Users, then you represent that you have adequate rights to use the Service to send such communications, and must comply with all applicable laws in connection with such communications, including, but not limited to, all applicable notice, consent and consumer choice requirements.
Your privacy is important to us. For more information about our privacy practices, please refer to our Privacy Notice.
ājil cares about the integrity and security of your personal information. However, we cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. You acknowledge that you provide your personal information at your own risk.
You agree to defend, indemnify and hold harmless ājil and its subsidiaries, agents, licensors, managers, and other affiliated companies, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from: (i) your use of and access to the Service, including any data or content transmitted or received by you; (ii) your violation of any term of this Agreement, including without limitation your breach of any of the representations and warranties above; (iii) your violation of any third-party right, including without limitation any right of privacy or Intellectual Property Rights; (iv) your violation of any applicable law, rule or regulation; (v) User Content or any content that is submitted via your User Account including without limitation misleading, false, or inaccurate information; (vi) your willful misconduct; or (vii) any other party's access and use of the Service with your unique username, password or other appropriate security code.
The Service is provided on an "as is" and "as available" basis. Use of the Service is at your own risk. To the maximum extent permitted by applicable law, the Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. No advice or information, whether oral or written, obtained by you from ājil or through the Service will create any warranty not expressly stated herein. Without limiting the foregoing, ājil, its subsidiaries, its affiliates, and its licensors do not warrant that the content is accurate, complete, reliable or correct; that the Service will meet your requirements; that the Service will be available at any particular time or location, uninterrupted or secure; that any defects or errors will be corrected; or that the Service is free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the Service is downloaded at your own risk and you will be solely responsible for any damage to your computer system or mobile device or loss of data that results from such download or your use of the Service. Further, ājil does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Service or any hyperlinked website or service, including any product offered by a Vendor through the Service, and ājil will not be a party to or in any way monitor any transaction between you and third-party providers of products or services.
To the maximum extent permitted by applicable law, in no event shall ājil, its affiliates, agents, directors, employees, suppliers or licensors be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the Service. Under no circumstances will ājil be responsible for any damage, loss or injury resulting from hacking, tampering or other unauthorized access or use of the Service or your account or the information contained therein. To the maximum extent permitted by applicable law, ājil assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein; (iv) any interruption or cessation of transmission to or from the Service; (v) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our service by any third party; (vi) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Service; and/or (vii) User Content or the defamatory, offensive, or illegal conduct of any third party. In no event shall ājil, its affiliates, agents, directors, employees, suppliers, or licensors be liable to you for any claims, proceedings, liabilities, obligations, damages, losses or costs in an amount exceeding the amount you paid to ājil hereunder or $100.00, whichever is greater. This limitation of liability section applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if ājil has been advised of the possibility of such damage. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This Agreement gives you specific legal rights, and you may also have other rights which vary from state to state. The disclaimers, exclusions, and limitations of liability under this Agreement will not apply to the extent prohibited by applicable law.
We may make available software to access the Service via a mobile device ("Mobile Applications"). To use any Mobile Applications you must have a mobile device that is compatible with the Mobile Applications. ājil does not warrant that the Mobile Applications will be compatible with your mobile device. You may use mobile data in connection with the Mobile Applications and may incur additional charges from your wireless provider for these services. You agree that you are solely responsible for any such charges. ājil hereby grants you a non-exclusive, non-transferable, revocable license to use a compiled code copy of the Mobile Applications for one ājil User Account on one mobile device owned or leased solely by you, for your personal use. You may not: (i) modify, disassemble, decompile or reverse engineer the Mobile Applications, except to the extent that such restriction is expressly prohibited by law; (ii) rent, lease, loan, resell, sublicense, distribute or otherwise transfer the Mobile Applications to any third party or use the Mobile Applications to provide time sharing or similar services for any third party; (iii) make any copies of the Mobile Applications; (iv) remove, circumvent, disable, damage or otherwise interfere with security-related features of the Mobile Applications, features that prevent or restrict use or copying of any content accessible through the Mobile Applications, or features that enforce limitations on use of the Mobile Applications; or (v) use the Mobile Applications in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with this Agreement.
13.1 Assignment
This Agreement, and any rights and licenses granted hereunder, may not be transferred or assigned by you,
but may be assigned by ājil without restriction. Any attempted transfer or assignment in violation hereof
shall be null and void.
13.2 Notification Procedures and Changes to the Agreement
ājil may provide notifications, whether such notifications are required by law or are for marketing or other
business related purposes, to you via email notice, written or hard copy notice, or through posting of such
notice on our website/Mobile app, as determined by ājil in our sole discretion. ājil reserves the right to
determine the form and means of providing notifications to our Users, provided that you may opt out of
certain means of notification as described in this Agreement. ājil is not responsible for any automatic
filtering you or your network provider may apply to email notifications we send to the email address you
provide us. ājil may, in its sole discretion, modify or update this Agreement from time to time, and so you
should review this page periodically. When we change the Agreement in a material manner, we will update the
'last modified' date at the top of this page and notify you that material changes have been made to the
Agreement. Your continued use of the Service after any such change constitutes your acceptance of the new
Terms of Service. If you do not agree to any of these terms or any future Terms of Service, do not use or
access (or continue to access) the Service.
13.3 Entire Agreement/Severability
This Agreement, together with any amendments and any additional agreements you may enter into with ājil in
connection with the Service, shall constitute the entire agreement between you and ājil concerning the
Service. If any provision of this Agreement is deemed invalid by a court of competent jurisdiction, the
invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement,
which shall remain in full force and effect, except that in the event of unenforceability of the universal
Class Action/Jury Trial Waiver, the entire arbitration agreement shall be unenforceable.
13.4 No Waiver
No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term or any
other term, and Company's failure to assert any right or provision under this Agreement shall not constitute
a waiver of such right or provision.
13.5 Contact
Please contact us at contact@ājil.ai with any questions regarding this Agreement.
13.6 Termination
(i) Either Party may terminate this Agreement by giving the other Party a thirty (30) day prior written
notice.
(ii) At the end of the termination notice period, each Party shall immediately cease to use the other
Party’s intellectual property (including the Software and hardware) and shall either return it to such Party
or remove it from its equipment and confirm in writing such removal.
(iii) Any sum owing to that Party under any of the provisions of the Agreement must be paid within fifteen
(15) days of the due date for payment as specified in the invoice.
For the purpose of confidentiality and data protection, from the date hereof until the date of termination of this Agreement, the User (including its employees and representatives) undertakes not to, directly or indirectly, share any of ājil’s data with any other third party. In the event the Client is in breach of this confidentiality clause, ājil shall have the right to (i) terminate this Agreement for cause and (ii) take legal action against the Client.
14.1 Exceptions to Confidentiality Obligations
The obligations under clause 14 shall not apply to any information to the extent the Recipient can
demonstrate by appropriate evidence that such information:
14.1.2 is (at the time of disclosure) or becomes (after the time of disclosure) known to the public or part of the public domain through no breach of this Agreement by the Recipient;
14.1.3 was known to, or was otherwise in the possession of, the Recipient prior to the time of disclosure by the Disclosing Party or any of its affiliates;
14.1.4 is disclosed to the Recipient on a non-confidential basis by a third party who is entitled to disclose it without breaching any confidentiality obligation to the Disclosing Party;
14.1.5 is independently developed by or on behalf of the Recipient, as evidenced by its written records, without reference to the Confidential Information disclosed by the Disclosing Party under this Agreement.
14.2 Legal Disclosure of Confidential Information
Nothing contained in this Agreement shall prevent the Recipient from disclosing any Confidential
Information, or doing any act, pursuant to any order of a court of competent jurisdiction, or any
requirement of law, order, regulation or ruling applicable to the Recipient, or any requirement or request
of any applicable government department or agency, regulatory authority, provided that, so far as it is
lawful and practical to do so prior to such disclosure, the Recipient shall promptly notify the Disclosing
Party of such requirement or request with a view to providing the opportunity for the Disclosing Party to
contest such disclosure or otherwise to agree the timing and content of such disclosure. The Recipient will
disclose only that portion of the Confidential Information which is strictly required to be disclosed and
endeavor to ensure that the persons to whom it is disclosed continue to observe its confidentiality.
14.3 Injunctive Relief
The Recipient acknowledges and agrees that damages alone could not be an adequate remedy in the event of a
breach of its obligations under this clause 14. Accordingly, it is agreed that the Disclosing Party shall be
entitled, without proof of special damages, to seek an injunction or other interim remedy for any threatened
or actual breach of this clause 14 by the Recipient, without prejudice to any other rights and remedies
which the Disclosing Party may have.
14.4 Definition of Confidential Information
“Confidential Information” means any information of a confidential or proprietary nature in relation to the
Disclosing Party, including without limitation, details of its business methods, the identity of any of its
customers or suppliers, its pricing structure or margins, any financial information or its terms of business
with Business, customers or drivers.
The User authorises ājil to share the following legal documents with Vendor(s) for the setting up of new accounts; Trade license and TRN (if applicable).
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